Reference

Access, Eligibility and Account Terms

Our legal posture depends entirely on your local law and the regions where service is available. We operate where permitted, handle deposits through bKash, Nagad and Rocket for eligible Bangladesh accounts, and require each holder to confirm their own compliance before opening an account.

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LEGAL CONTACT

Reach Our Compliance Team

Questions about access, account restrictions or how we apply these terms belong with our compliance desk. We handle region queries, verification appeals and term-clarification requests through the channels below. Live chat reaches general support first; email goes directly to the legal and compliance queue. Response time depends on inquiry complexity, but most straightforward access questions are answered within one business day.

Team online

Live Chat

Open the chat widget from any page and select the legal or compliance topic from the dropdown. Our agents route your question to the right desk and follow up with any documents or clarification you need.

Email Support

Send your query to our compliance inbox with your account username and a clear description of the legal or access question. Attach any supporting documents if you are appealing a restriction or requesting a jurisdiction review.

Account Dashboard

Log in and visit the Help section under your profile menu. The legal FAQ and region-eligibility checker are both linked there, along with a ticket-submission form for formal disputes or term questions.

DATA & SECURITY

How We Protect Your Information

We collect account data during signup — your mobile number, wallet details, device fingerprint — and transaction records every time you deposit or withdraw through bKash, Nagad or Rocket. That data stays in our payment processor's secure environment and is never shared with third parties except where required by law or to complete a transaction. We use session cookies to keep you logged in and analytics cookies to measure page performance; you can disable non-essential cookies in your browser without losing core account functions. Passwords are hashed; we never store them in plain text.

Data Collection We record your mobile number, wallet identifiers, IP address and device type at signup, then log every deposit, bet and withdrawal. Behavioral data — session length, game choice, bet size — helps us detect unusual activity and comply with anti-fraud requirements.
Cookie Use Essential cookies manage your login session and CSRF protection. Analytics cookies track page views and load times so we can optimize the lobby. Marketing cookies are off by default; you opt in from the cookie banner if you want tailored promo suggestions.
Account Security Two-factor authentication via SMS is available in your security settings. We log every login attempt and flag unusual locations or devices. If we suspect account takeover, we lock the account and send an OTP to your registered mobile number before allowing further access.
Data Retention Transaction and bet history is kept for seven years to meet audit and dispute-resolution obligations. Personal profile data — name, mobile, wallet details — remains active until you request deletion, at which point we anonymize it within fourteen days unless a legal hold applies.

Common Legal and Access Questions

Access depends on your local law and the region where you reside. We offer service where permitted and ask every account holder to confirm their own eligibility. We do not operate where online betting is expressly prohibited.

We monitor regulatory developments and will suspend service in any jurisdiction where operation becomes unlawful. If that happens, we notify active account holders by email and SMS, and you will have a reasonable window to withdraw your remaining balance.

Your account is tied to the region you declared at signup. If you travel, you may be able to log in and view your balance, but deposits, bets and withdrawals may be blocked depending on local restrictions in the country you are visiting.

Email our compliance team with your username and a brief description of the data you need — transaction history, bet records or personal profile details. We provide the export within fourteen days in CSV or PDF format.

Submit a closure request through the account dashboard or by email. We process the closure immediately, anonymize your personal data within fourteen days, and retain only the transaction history required for audit and dispute purposes.

We share bKash, Nagad or Rocket transaction data only with our payment processor to complete deposits and withdrawals. We do not sell, rent or share your wallet information with marketers, advertisers or any party outside the transaction flow.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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